Storage & Backup L3 Engineer

Descrizione

Job Description
The GPS Storage and Backup is a Global Unit with the responsibility of ensuring the overall aspect of Data protection by operating, provisioning and developing backup & storage international infrastructure services. It is focused on being the global and industrialized organization and on high-class service provider for OnPrem & cloud solutions. The unit is located in Italy and is part of the Infrastructure Operations Division of Generali Operations Service Platform.

The Storage & Backup L3 Engineer supports the engineering of Backup and Storage infrastructures, including the design and the implementation of the needed HW/SW procedures and tools, the performance monitoring, the troubleshooting of issues and optimizing in a continuous improvement process the efficiency and effectiveness of the infrastructure services and costs. This role will lead or participate to international projects, providing solutions, plans, specifications, and detailed schemas for Storage & Backup architecture, will provide detailed information for hardware and software selections and implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.

Key responsibilities of the role will include:

  • Advance administration/configuration management and implementation tasks (L3 level) with focus also on Problem solving of critical issues/war room coordination, emergency activity tasks and performance analysis in multi-platform and multi-technology environment.
  • Project participation as storage & backup team leader or solution architect. Support the technical coordination of the team, execution of project tasks (e.g. estimation, planning, constraint definition, activity clarification, solution proposal, implementation execution, validation, document preparation and handover to operation) during and out of business hours.
  • Reporting and analytical capability to structure raw data and trend and create managerial overview or incident historical analysis, deep dive using SQL query on database view or pivot.
  • Identifies proposal for optimization or risk reduction, increase productivity on regular basis, industrialize and automate activities. Participate to RFP process and analysis.
  • Contributes to the storage & backup documentary framework (policies, guidelines, technical measures, procedures, etc.).
  • Acts as interface for technical topics towards our Customers or other GOSP units.

    Requirements
  • Degree in Computer Science or engineer
  • At least 5 years of experience in main provider services /enterprise environment in storage and Backup area (10 years of experience if degree not available).
  • Fluent English (at least CEFR B2, written/spoken).
  • At least 1 Certification in the Storage (DELL, EMC, Brocade, IBM, Netapp)
  • At least 1 Certification in the Backup area (IBM spectrum, Commvault, Cloud Backup in Azure or AWS)

The ideal candidate should manage the following skills in the related perimeters:

STORAGE SAN DISK

Perimeter: Multivendor Storage environment based on DELL (Power VMAX, SRDF), IBM DS8900, SVC, V7000, FS9000, A9000, PPRC, Metro Mirror and Global Mirror, TPC and CSM), HUAWEI (Dorado18K)

  • Advanced administration L3 capability on most of the equipment mentioned in the perimeter (management of pool, volumes, volume group, host, masking view, cluster, replication relation, consistency group, etc…)
  • Problem solving and performance analysis on most of the equipment mentioned in the perimeter, multi-platform and multi-technology correlation, Network and Fiber Channel performance and congestion analysis.
  • Change and upgrade coordination, Project participation as team leader and solution architect. Support the technical coordination of the team, during projects execution (e.g. estimation, planning constraints definition, clarification and validation or document preparation).
  • Reporting and analytical capability to structure raw data and trend and create managerial overview or incident historical analysis deep dive using SQL query, database view or pivot

    PLATFORM

Perimeter: Platform and advanced operating system skills (AIX, Linux, Vmware, Windows, GPFS, LVM, ASM, OVM)

  • Platform Advanced administration skills (LVM advanced activities like LV creation, VG creation, LVM mirroring, GPFS management, Filesystem management, GPFS mirroring, tiebreaker etc..)

    STORAGE DISK NAS

Perimeter: NETAPP (FAS/AFF family, Ontap OS, Ontap select, Metrocluster, Snapvault, Fabric pool, Workflow automation, OCUM, Snapdrive, Snapmirror and vault)

  • Advanced administration L3 capability on all the equipment mentioned in the perimeter (NAS aggregate / volume management , SVM management , ifgroup creation and management, Snap Vault and Snap Mirror session and config, clone quota, QOS, CIFS, and NFS protocol advanced knowledge, etc…)

    SAN SWITCH

Perimeter: SAN director Brocade + SAN NAV SW and CISCO MDS, Multiprotocol Router (CISCO)

  • Advanced administration L3 capability on all the equipment mentioned in the perimeter (ports management, ISL management, Logical switch, zoning, alias, zoneset management, monitoring, security and backup configuration)

    BACKUP

Perimeter: DELL (Data Domain, Air gap), IBM (TS4500), IBM Spectrum protect (AIX and Windows backup server), Commvault (Via Java or Command center, media agent and Hyperscale solution)

  • Advanced administration L3 capability on all the equipment mentioned in the perimeter (AIX and Windows TSM servers, Commvault server and media agent, TDP/agent for SQL, SAP, SAP Hana, Oracle, Exchange, Domino, DB2, EMC DDbost, Commvault and all the agent related, NDMP backup – Audit compliance check and morning check)
  • Advanced administration L3 capability on Cloud AWS and Azure.
  • For all the agent and Client config, installation and problem solving on both server and client or application. Backup and Restore activities for all the application. VTL and Tape config including multipath and Admin & Operational task. Ransomware protection and recovery
  • Scheduling creation on Opcon, $Universe or TSM scheduler, Commvault Plan, Job result control, relaunch and cancel. Audit compliance check and morning check

    AUTOMATION
  • Advanced knowledge development and problem solving on Ansible Playbook management, Vrealize, Scripting and DB SQL, KSH and Powershell scripting. HTML is a plus, SQL and PHP, Json
  • Microsoft Office suite usage (Word, PowerPoint, Excel, Access, Visio)